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FAQs

How can we help you?

Powercard

  • Q. How do I purchase a power card?
  • A. You can purchase a powercard from the cash counters or by purchasing a new powercard via the website.
     
  • Q. How much can I recharge my power card every time I visit?
  • A. You can recharge your power card for any amount you like at our cash counters at the store or via our website www.funworks.ae/pricing. We have a few powercard packages which will give you extra credit for the purchase.
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  • Q. Do any charges apply when I want to register my powercard.
  • A. No charges apply, registering your powercard is complimentary and we recommend this process so that your balance is secure if you lose or misplace your card. We will offer a new card with your balance updated. Please note new powercards are charged AED 3.
     
  • Q. I have lost my powercard and it is loaded with around AED 20 and has around 1700 tickets. What do I do?
  • A. Is your powercard registered with Fun Works? If yes, then you can visit any outlet, provide your details and they will give you a new card. We highly recommend registering your powercard so that your balance is safe.
     
  • Q. Hello, do you have delivery service for powercards purchased online?
  • A. We do not have a delivery service for powercards purchased online For new powercards, an email will be sent with your temporary powercards details. Kindly bring a printout of the email so that our store staff can scan the barcode mentioned and exchange for a new physical card for play.  
     
  • Q. Can we reload our powercards with the tickets we have won?
  • A. Unfortunately, while we cannot reload powercards with the value of tickets won, you can exchange them for some very exciting prizes at our redemption counters.
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  • Q. I bought a powercard at Fun Ville/Fun City. Can I use it at Fun Works?
  • A. Yes, you can use any powercard purchased in UAE at any other Fun Ville, Fun City and Fun Works outlets across the UAE. 
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  • Q. Can I reload my powercard on the phone?
  • A. At the moment, we only accept orders placed through our e-commerce platform on our website www.funcity.com
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  • Q. I have created an account but cannot link my Fun Works Powercard.
  • A. Let’s look into that matter, give us a call on 800-FUNWORKS (800-38696757) and one of our service agents will guide you through the process. If there seems to be a technical issue, our service agents will forward the concern to our technical department and get back to you within 24 hours.
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  • Q. Can I transfer my cash from one card to another?
  • A. Yes, this is only possible at store level at the moment. Please visit any of our stores with all powercard’s with cash balance and kindly instruct our staff on which powercard this should be all added to.
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  • Q. I have purchased a new powercard online and have received the instructions via email. Is there a validity timeline to use the temporary powercard till I exchange it at the store for a physical one?
  • A. As mentioned in the terms and conditions, the newly purchased powercard is valid for 6 months from the time of purchase or last use, whichever is recent.
     
  • Q. Does the six-month credit policy start from the first swipe or transaction day?
  • A. The six-month credit policy is valid from the date of the transaction or last use, whichever is recent.

Redemption

  • Q. I would like to know how to win points and tickets. I see so many of your customers with bags full of tickets, however, even though I loaded and played so much, I only got one roll. Why is that?
    A. You just have to keep playing and keep trying. There are a variety of ticket games you can play. Kindly ask the staff at Fun Works to show them to you and we are sure you will soon also have bags full of tickets.
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  • Q. We got an awful toy in spite of redeeming 2800 tickets and when we spoke to the manager, he was very rude to us. Hope you understand that this isn’t the way customers are to be treated.
    A. Please accept our sincere apologies for the unpleasant experience you had at Fun Works.  We ensure you that the quality and safety of our products and services have been always a priority for all Fun Works employees. Please send us your contact details and our regional operations manager will get back to you with an update. To get in touch, give us a call on 800-FUNWORKS (800-38696757) and one of our service agents will guide you through the process.
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  • Q. What is to be done with the redemption tickets after they are won?
    A. After winning tickets from all the games, they can be exchanged for some exciting gifts from the Redemption Counter. Kindly insert all tickets to the ticket-eating machine, swipe your powercard to credit ticket to your powercard and head over to the redemption counter.

VAT

  • Q. What is VAT?
  • A. Value Added Tax (VAT) is an indirect tax that is being introduced by the UAE Government, which will be payable by both business and Individuals. 
     
  • Q. When will the VAT go into effect and what will be the rates?
  • A. VAT will be introduced across the UAE on 1 January 2018 at a standard rate of 5%. For rest of the GCC, this is still not in effect.
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  • Q. How will VAT apply to Fun Works products and services?
  • A. VAT will be applicable on all purchases, except on our Powercard Packages and Day Pass Packages where all taxes and fun are included. 
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  • Q. Will VAT be charged on Powercard Packages?
  • A. No, taxes and fun are inclusive of all powercard packages.  
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  • Q. Will VAT be charged on Play memberships?
  • A. Yes, 5% VAT will be charged on Playzone memberships, over and above the AED 99 charge   
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  • Q. Where can I get more information regarding VAT?
  • A. We suggest you visit Federal Tax Authority website Federal Tax Authority website for more information, please visit www.tax.gov.ae/index.aspx
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  • Q. What is Fun Works Tax Registration Number?
  • A. Fun Works Tax Registration Number is 100023129800003 
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  • Q. Will I be charged 5% VAT on tickets used for redemption?
  • A. No, VAT is charged only on transactions at the cash counter that involve money collected. This does not include redemption of tickets for prizes.
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Play Zone

  • Q.What is the cost of entry to the Wizz Works?
  • A. The entry to Wizz Works at Fun Works is AED 60.
     
  • Q. What is the cost of entry to Mini Works?
  • A. The entry to Mini Works is AED 30 - 35. 
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  • Q. How can you be sure that my child will be safe even though I am inside the play area, or how can I ensure my child's safety even if I’m inside as I cannot follow my child all over?
  • A. We understand how important your child’s safety means to you, it’s equally important to us as well. Please note that our play areas had have been designed specially keeping your little ones and their safety in mind so you can be assured that they will be safe and well taken care of even if you can’t accompany them all the way inside.
     
  • Q. Why can’t the staff accompany my kids on the rides and inside the play area? 
  • A. For the rides, our staff can accompany the child if the parents do not meet the requirement as long as the staff also meet the requirement. For the play area, we assigned staff mainly to monitor the play area and to manage the guest IN/OUT to ensure the safety of everyone.
     
  • Q. Why can’t adults go with more than 2 kids in the play area?
  • A. This is to ensure that the kids are well attended by their parents/guardian.
     
  • Q. Why aren’t food and drinks allowed in the play area?
  • A. Because we care about your health and safety, we ensure that we maintain the play area free from any food debris/spill that may not be safe to your kid/s and may cause sickness and injury (due to spill of any liquid drinks)
     
  • Q. Why can’t kids taller than 157 cm enter but adults can. Is it not dangerous?
  • A. Play area structure was designed for kid/s with the maximum height of 157cm for them to enjoy all facilities, elements, and attractions. Our main objective is for them to enjoy and bring memorable experience. Adults, are with them only to supervised at all times.
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  • Q. Is it possible to buy Play membership online?
  • A. Currently, Playzone membership is only available at our physical locations only. For a list of stores, please visit www.funworks.ae/store-locator or, give us a call on 800-FUNWORKS (800-38696757) and one of our service agents will guide you.
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  • Q.Why aren’t kids who are older in age, example 5 years not allowed in the play zone because of their height.
  • A. We are accepting kids according to their height, not by their age. Play area structure was designed for kid/s with the maximum height of 157cm for them to enjoy all facilities, elements, and attractions. Our main objective is for them to enjoy and bring memorable experience.
     
  • Q. Why can’t I use more than 2 play area vouchers when I have them if I have 3 children.
  • A. 1 voucher per child, no limit as long as they have the voucher.

Rides & Games

  • Q. What are the blue swiper games?
  • A. All the video games in Fun Works locations have swiper where you use your powercard to play. Some of them are blue in color - these are mainly some of the big rides, kiddie rides, and video games. Ticket games are not included in the blue swiper games.
     
  • Q. Why am I needed to sit in the rides with my children, it already has belts and safety bars for the kids. How can you ensure my child is safe when I ride with him/her?
  • A. All our rides and games have been designed keeping your child’s safety in mind, so once all the safety measures have been taken and safety checks are done by our staff, you can be assured that your child will have a safe and enjoyable experience. Aside from the safety, your presence will give more comfort to your child that helps them to enjoy the ride.
     
  • Q. If something happens when the ride is in motion what can the adult do if they are accompanying the kid?
  • A. All our rides have been designed specifically keeping a child’s safety as our priority. Should the child be uncomfortable, all the adult needs to do is signal the staff and they will halt the ride.
     
  • Q. Why do you have so many rules and regulations in all the areas?
  • A. The rides and regulations are in place because we understand that your child’s safety is of utmost importance and we want to ensure that whenever they visit us, they return back home with happy memories.
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  • Q. Why are kids who are allowed to play bumper cars below 90cm with an adult not allowed to play bouncy cars?
  • A: These two rides come from a different manufacturer who has set different restriction, the restriction was created based on the risk category, design and movement of the ride.
     
  • Q. Why are the height restrictions on big rides so high?
  • A: Height restriction was set by the manufacturer and followed in the store. (Height restriction was set according to the design, movement/adrenaline of the ride)

Offers & Promotions

  • Q. I’ve heard so much about the Funday Monday promotion. Can you tell me more about it?
  • A. Every Monday, across our stores in the UAE, all our blue swiper games and rides are for just AED 1 per swipe.
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  • Q. Is Funday Monday currently just in UAE?
  • A. Funday Monday is applicable at all stores in UAE, Oman, Bahrain, and KSA (Except Oasis Mall Al Kharj and Majmaah Mall)
     
  • Q. The Funday Monday promotion is valid on which color swiper?
  • A. The Funday Monday promotion is valid on all blue swiper games.
     
  • Q. What are the benefits of play area membership if we weren't able to attend or come w/in the 100days? Can I refund some money?
  • A. The play membership is one of our biggest value for money promotions because, for 100 days, a child can enjoy unlimited access to the Play Zone and Fun n Learn centers across all Fun City, Fun Ville and Fun Works (Wizz Works and Mini Works) outlets for just AED 99. Generally, the cost per visit to the Play Zone and Fun n Learn ranges from AED 45-49. So, unfortunately, no money can be refunded if you don’t visit.
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  • Q. My credit card is entitled to additional deals at Fun Works, how do I avail of this online?
  • A. Credit card deals are not active on our e-commerce platform but will soon be activated. At the moment for bank deals, kindly visit the store to purchase them. Thank you for your cooperation.
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  • Q. I have a voucher for Fun Works AED 50 powercard, can I use this online on my reload?
  • A. Only online vouchers are valid for transactions on www.funworks.ae . If your voucher has a valid coupon code mentioned (not the serial number), you can use this for online transactions. Otherwise kindly visit our store or give us a call on 800-FUNWORKS (800-38696757) and one of our service agents will guide you.
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  • Q. Are the offers on both website and at physical locations the same?
  • A. All packages available online are available at the store as well for purchase. At times we will have online exclusive deals that will not reflect at store level.
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  • Q. Does the website accept multiple coupon codes?
  • A. The website will accept only one coupon code at a time. If your cart has multiple powercard’s that are eligible for the coupon, all eligible powercard’s will have the coupon offer reflected.

Birthday Party

  • Q. I want to celebrate my child’s birthday party. Can you please connect me with the right person?
  • A. Please send an email to birthdays@funworks.ae and one of our birthday party specialists will get in touch with you. Alternatively, you could check our party packages on www.funcity.ae/birthday-packages for details or, give us a call on 800-FUNWORKS (800-38696757) and one of our service agents will guide you through the process.
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  • Q. Is there a minimum number of kids for a weekday birthday party?
  • A. Yes, during the weekday's there is a minimum of 10 kids. For weekend and public holidays, the minimum requirement is 20 kids. For more information please send an email to birthdays@funworks.ae and one of our birthday party specialists will get in touch with you. Alternatively, you could check our party packages on www.funcity.ae/birthday-packages for details or, give us a call on 800-FUNWORKS (800-38696757) and one of our service agents will guide you through the process.
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  • Q. Do we need to register for the birthday club every year?
  • A. Once you register for our Birthday club, your child's name will be in our database so you don't have to register every year. The club is open for registration for children in the age group of 1-12 years
     
  • Q. Why is the party timing only for 2.5 hours max and what if it’s not enough?
  • A. The 2.5 hours party timing has been allocated with maximum allowance to accommodate the various activities and party hall program. Given that we host 3 parties in a day, we would then need to adjust for cleaning and set up. Additional timing can be booked in advance for an additional cost and would depend on the availability.
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  • Q. Why isn’t the cake sponsored by Fun Works for birthday parties?
  • A. Our guests have the freedom to bring their customized cakes from their preferred suppliers. This helps accommodate more and other inclusions in our packages that would enhance the party celebration.
     
  • Q. The novelties at birthday parties are sometimes missed out during call and when you actually visit a store
  • A. Availability of specific items depends on the availability of our suppliers. Although we do our best to order a huge quantity of the most popular items there have been instances wherein we have to offer alternative items. Our customers are always updated on the availability of inquiry/ booking. In cases wherein items were not given, this should be noted immediately. Kindly inform our staff or give us a call on 800-FUNWORKS (800-38696757) and one of our service agents will guide you through the process.

Social

  • Q. Why wasn’t I chosen as a winner for your social media contest?
  • A. We generally have a lucky draw that determines the winner. More exciting contests are coming up very soon and we wish you good luck next time!
     
  • Q. Hello, I would like to write a feature on Fun Works. Could you please connect me with the right person?
  • A. Please send your request to marketing@funworks.ae and one of our staff will contact you shortly.

Miscellaneous

  • Q. Can I change my contact details on the website?
  • A. Yes, you can. Please visit ‘My Account’ section when signed in to update your details. To find the account section, look for your name or profile picture, click to proceed. A drop-down menu will show, click on the account to update your contact details.
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  • Q. Why should the adults wear socks even though they are not following their kids around?
  • A. This is to ensure safety and we maintain the hygiene inside the play area thus we required everyone to wear socks.
     
  • Q. My child is the right age to play on the rides and games however she is a little short. Why does the height matter in play areas even if my child is the correct age?
  • A. Because of the nature of the activities in the play area, adult supervision is required for kids of below 108cm while they play with other kids and guide them to each play is where they can take part in all activities and enjoy as a family. If the child needs to exit for food/ drinks/ washroom then they are accompanied by someone. The team operating play areas are experts in the activities and their role is to facilitate the activities ensuring children have fun while playing
     
  • Q. Who made these height restrictions? Are they approved by the government?
  • A. Height restriction is set by the manufacturer according to the design of the ride and to run the business with acceptable operation Municipality required us to follow what’s on the manufacturer’s manual this to ensure the safety of everyone.
     
  • Q. Why can’t my kids play if they have undergone a surgery/fracture. I will be with them and it’s my responsibility.
  • A. If the condition of the children prevent the use of the safety device we offer to try the other rides/games  wherein they will allow playing without harming their condition and we apply the safety guidelines in order for them to enjoy their experience
     
  • Q. I already have a membership, why do I have to wait in such a long line to get my wristband and enter Wizz works.
  • A. We accept guest in the play area on a first come first served basis, this is to have a fair treatment to everyone and membership card is offered for you to add value to your money and does not serve as a VIP pass.
     
  • Q. Please check your system. It allows a kid to swipe many times and each time it deducts the money. My son lost more than 100 Dirhams. Even the staff was not helpful. Please check and advise.
  • A. The system allows multiple credits on one machine to be applied because many of our customers like to play more than one credit at a time.
     
  • Q. Can you please let me know of your packages for children from a nursery?
    A. Please send us your contact details and our group bookings specialist will get in touch with you regarding all the details you need. Kindly send an email to marketing@funworks.ae
     
  • Q. How do I register my child for Spookfest/ Fancy Dress?
    A. Please visit your nearest Fun Works store to register and check availability. Kindly do visit our store locator page, to find the nearest Fun Works store and call in advance to see availability.
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